Epitourean, LLC
Our Standard Terms and Conditions
Please take a moment to review these terms and conditions.
We offer culinary adventures (our "packages") that include cooking courses, culinary tours, and wine tastings. All arrangements made by Epitourean, LLC for you (the "participant") with a culinary venue, hotel, or tour operator (our "suppliers") are subject to the following terms and conditions.
Most importantly, if you book a package through Epitourean, LLC, you acknowledge acceptance of these terms and conditions and agree to be bound by them. Cancellation Terms may vary by tour package, and it is advisable to inquire about the specific cancellation policy that relates to the tour you are purchasing.
Generally, you may cancel your tour package and receive a full refund, less a cancellation fee of $150 per person, as long as the cancellation is made at least 91 days in advance of departure. A Travel Credit may be requested in lieu of a refund if cancelled at least 91 days in advance of departure. The benefit of a travel credit is the ability to lock in your discount for future travel, and also waives the cancellation fee. Cancellations made 90 days or less in advance of departure cannot be refunded due to loss of inventory.A 20% deposit is due at the time of booking, with the balance due 90 days prior to departure. Should your departure occur within 90 days of your reservation date, the full, non-refundable price of your tour will be collected at the time of booking.
Travel insurance is worth its weight in saffron! In the event you must cancel or interrupt your trip as a result of unforeseen circumstances, we recommend that you purchase a Travelex travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. For more information on the recommended plans or to enroll, click here or contact Travelex Insurance Services at 800-228- 9792 and reference location number 06-0248.
The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102. 11.17 E7N
We act as an agent: Epitourean, LLC does not operate or own any of the venues, accommodation or operators for the packages that we offer. We operate on an agency model as an agent for our suppliers. This means that the contract for the packages we arrange is between participants and the supplier.
While we have taken all reasonable measures to ensure that the packages we offer are organized properly, and that venues and services are reputable and safe, any disputes or issues regarding participation in a package, including recovery of any fees already paid to the supplier by Epitourean, LLC or participant, are the responsibility of the participant. As the agent, we will, of course, do our best to resolve any issues between you and the supplier.
Problems: Epitourean, LLC and its representatives cannot be held liable or responsible for problems, cancellations, or behavior experienced by a participant with a supplier, nor for any injury, damage, accident, loss, delay, expense or other issue because of any act or default of any of our suppliers, nor due to war or threat of war, terrorism or threat of terrorism, civil unrest or threat of civil unrest, act of government or civil authorities, sickness, theft, fire, adverse weather conditions, or any other cause beyond the control of Epitourean, LLC or a supplier. If a tour is interrupted or rescheduled due to any of these events or actions, a future travel credit for all deposits or payments will be provided by Epitourean, LLC in lieu of refund.
Risks and losses: There are inherent risks in travel and culinary activities. In consideration of Epitourean, LLC furnishing services that allow participants to join a culinary package, participants understand and agree that culinary packages and travel have these inherent dangers and risks; that participation in travel and culinary packages may result in injury or illness; and that these dangers and risks may be the result of negligence by participants, our suppliers, or other third parties, or simply mysterious forces at work.
In other words, by joining one of our packages, participants assume all risks and dangers, and all responsibility for any losses or damages. Participants, and their personal representatives and heirs, agree to release, waive, discharge, hold harmless, defend and indemnify Epitourean, LLC and its agents, officers and employees from all claims, actions or losses for bodily injury, wrongful death, property damage, loss of services, or other claims that may arise because of participation in packages booked by Epitourean, LLC.
Currency Fluctuations and Pricing Disclaimer: Edible Destinations and Epitourean LLC reserve the right to apply a surcharge on tour balances if the US Dollar drops in value by more than 200 basis points from the time of booking. Tour pricing is based on current exchange rates and is subject to change prior to final balances being processed due to fluctuations or devaluation of the U.S. Dollar against foreign currencies. In the event of such currency movements, the final tour price may be adjusted accordingly; however, any increase will be capped at a maximum of 10% of the original tour price. To eliminate any potential price increases related to currency fluctuations, guests may elect to pay the full tour cost at the time of booking, thereby locking in the published price.
Package Cancellation: There are two types of cancellation: those made by participants for any reason and those made by Epitourean, LLC.
If made by you, cancellation must be made in writing via mail or fax to Epitourean, LLC and will become effective upon receipt by Epitourean, LLC. Our cancellation charges and schedule are indicated above, if any should apply. If made by Epitourean, LLC due to insufficient numbers, or due to circumstances out of our control, all deposits paid will be returned without penalty.
If a participant chooses not to use any portion of a package, there will be no refunds for the unused portion.
Our suppliers and Epitourean, LLC reserve the right to modify a package or cancel a package prior to commencement, for whatever reason, including an insufficient number of participants. If a tour package is cancelled, and not rescheduled, participants are due a refund of all payments received. Because the contract for the package is between the participant and supplier, the supplier is responsible and liable for refund of payments made to the supplier, whether by Epitourean, LLC or the participant directly. Any payments collected by Epitourean, LLC but not yet submitted to the supplier will be refunded by us. As an agent, we cannot be held responsible or liable for recovery of a participant's payments held by a supplier.
Restrictions: Epitourean, LLC reserves the right to accept or refuse any person as participant of any package. For example, some of our supplier venues may not be suitable for people with special physical or mental requirements. Any physical or mental disability requiring special attention or provisions must be noted in writing to Epitourean, LLC at the time of booking. While Epitourean, LLC will make every effort to ensure that a supplier meets special needs required by the participant, we cannot be held liable or responsible for these requirements, for any problems experienced by the participant as a result of these requirements, or for any additional costs to meet these special requirements.
Transport: Epitourean, LLC does not book or provide any air, land or sea travel (except where noted within the package inclusions) for participants, nor can we be held liable or responsible for any travel issues, delays or problems experienced by a participant with their travel carrier.
Documentation: We do not provide assistance with visas, international driving licenses, passports, or any other travel documentation. It is the participant's responsibility to have a valid passport, required visas, and any other traveling documents required by governmental regulations. Epitourean, LLC cannot be held liable or responsible for problems related to these documents, or the lack of them, or the recovery of lost documents. (We recommend bringing photocopies of your passport, visas, driver's license, and insurance papers on your trip, but stored separately from the originals.)
These terms and conditions, and a participant's acceptance of them by booking a package through us, are governed by Colorado law. Of course, we prefer to resolve any issues through clear communication, understanding of responsibilities, proper manners, and good customer service.
